Customer Service Information

All specified prices on this website are in Canadian dollars. The cost of delivery and all applicable sales taxes will be added to the product price. Fredeco reserves the right to change the price of any product offered on the Site at any time and without prior notice.

Delivery of items will be undertaken by Fedex within 5 to 7 business, provided that the ordered items are in stock or otherwise specify by the item shipping information. Please bear in mind that our products are not mass-produced and that in exceptional cases delivery periods may therefore be longer. In case of a supply shortage we will keep you informed with regard to the delivery date of the product. In case of a delay in the supply of particular products, we reserve the right to make partial deliveries.

Delivery costs vary depending on the order (weight, volume, destination).

If you are absent from the location provided to Fredeco for product delivery, it is your responsibility to pick up the undelivered products from any of the above-mentioned companies in accordance with said company’s policies.

You will receive an invoice together with the items you have ordered. The payments can be made through Paypal and we accept the following credit cards: American Express, Visa and Mastercard. There is no obligation to be a Paypal member to make the payment. You will receive an invoice together with the items you have ordered. The payments can be made through Paypal and we accept the following credit cards: Visa and Mastercard. There is no obligation to be a Paypal member to make the payment.

If you are not able to make the purchase on the Internet yourself, you can call us and give your order by phone at (888) 461-2233. You will still have to visit our website to choose your products since our catalogue is available only on the Internet.

Accepted methods of payments for phone orders are Visa and MasterCard credit cards only.

You have the right to cancel your order with Fredeco within 48 hours without stating reasons. We will return any payments you may already have made to Fredeco immediately.

You are entitled to return the items within 14 days after delivery.

The goods must be in the same condition as when they were delivered to you. You are under an obligation to ensure that the items will not be damaged in transit, even if the goods were damaged or defective when they were delivered.

• Returns must be shipped prepaid and insured directly to Fredeco. If the return is due to a Fredeco error, we will pay for the cost of shipping. Please contact Fredeco for return authorization and instructions.
  
  In order to avoid any additional risks, please return the delivery by registered mail.
  
  We will immediately refund any credit you may have with Fredeco as a result of the return of goods by crediting your credit card . It is also possible to have your customer account credited in case you wish to make further purchases at Fredeco.
  
  In case, contrary to our expectations, the goods do not live up to your expectations, please let us know. We are committed to a customer-oriented business policy and try to satisfy our customers, even after the deadline for returning the goods has expired. Please do not hesitate to contact us.
• Shipping charges are not refundable unless item is defective or damaged
  
  

Fredeco will use your personal data to process your order and, where necessary, may make data available to third parties such as delivery agents.

All our offers are subject to change. In order to make your purchase decision as easy as possible, we provide as much accurate product information and as many detailed illustrations as possible. However, we reserve the right to deliver goods which may deviate slightly from the illustrations or specifications.

For further information, please do not hesistate to contact us at info@fredeco.com.